Notice of Right to Limit Use of Sensitive Personal Information
AFCO only collects/processes sensitive personal information for permissible purposes that do not infer characteristics about a consumer, therefore there is not an opt-out for the use of sensitive personal information.
Retention of Personal Information
AFCO has established product and business-level criteria for retention and disposal according to business requirements, laws, regulations, and applicable industry standards.
Sources of Personal Information
AFCO collects information from various sources, including:
- Directly from you or your guardians/representatives
- Service providers that support our business operations (e.g., data analytics providers)
- Our affiliates or subsidiaries
- Independent insurance agents
- Public records or publicly available data
Consumer Rights Under the CCPA
Right to Know / See Data Request
You have the right to request that AFCO disclose categories or specific pieces of information we have collected about you over the last 12 months, the categories of sources from which that information was collected, the business or commercial purpose(s) for which the information was collected, sold, or shared with third parties for cross context behavioral advertising, and the categories of third parties with whom we share personal information.
Right to Correct
You have the right to request correction of inaccurate information maintained by AFCO. In many instances, such updates are best made by logging into your online account or employee portals, emailing AFCO-Compliance@afco.com, or calling 800-288-2313, and some corrections may require specific documentation to be provided as required by law. If you provide us documentation, it will only be used or maintained for the purpose of correcting the information and complying with our recordkeeping requirements under the CCPA. AFCO also provides links and the privacy request line as described below.
Right to Delete
You have the right to request deletion of personal information that AFCO has collected, subject to certain exceptions. For example, we may deny your request if retaining the information is necessary for us to complete a transaction you requested or comply with our legal obligations.
Submitting a Verified Consumer Request
Consumers are welcome to submit right to know, correction, or deletion requests by clicking here.
Individuals are also welcome to submit requests by emailing AFCO-Compliance@afco.com or calling 800-288-2313.
All requests must be verified prior to receiving a response, using AFCO authentication protocols. Requesters will be asked to supply certain basic Personal Information to enable us to verify the request against our records, such as name, Social Security number, and address. Information submitted for verification purposes will only be used to verify the requestor’s identity and/or authority to make a request on another’s behalf.
Requests made on another person’s behalf can only be accepted upon receipt of documentation that the requestor is an authorized agent, parent, or legal guardian of the consumer whose information is being requested. This will require the submission of a valid Power of Attorney, Birth Certificate, approved AFCO authorization form, Guardianship Order, or other court order granting authority to receive information, as appropriate.
Upon submission of a request, consumers will receive an initial confirmation of receipt within 10 days. We will respond to your request within 45 days (unless an extension of up to 45 additional days is requested, upon which the consumer will receive notice and an explanation for the extension).
Non-Discrimination
The submission of any CCPA request will have no impact on the service and/or pricing you receive from AFCO. It will not result in any denial of goods or services, or different prices, rates or quality of goods or services, nor will it result in retaliation against an employee, applicant, or independent contractor.
Consumers Under 16 Years of Age
AFCO’s products and services are not intended for consumers under the age of 16, and we do not knowingly collect information from children under the age of 16 without consent. Truist does not knowingly sell the personal information of minors under the age of 16 or share such information for cross-contextual advertising.
Updates
This Notice may be revised from time to time, so please review this page periodically. Any changes will become effective when we post the revised notice on the site (please note the effective date listed at the top of this page).
Contact Us
If you have any questions or comments on this notice or our privacy practices generally, please contact us at AFCO-Compliance@afco.com or calling 800-288-2313. You can also visit AFCO Privacy for additional information.